Many service providers tend to avoid the issue, hiding from the damage, minimizing cost and shifting the blame to others. With the right approach and understanding, you can regain customer satisfaction and loyalty and make your organization even stronger. In this training powerpoint, you can educate customer service employees or new hires on the key concepts and principles of service recovery, learn how to han. Allan ung , Cusomer service , Operational excellence consulting , Service excellence , Service recovery.
Staff training for customer service in a retail environment. Upload from Desktop Single File Upload. Basic Search Advanced Search. You will act as an inattentive employee in the role playing situation. Interrupt the volunteer, dismiss their questions or complaints, use the wrong name and get distracted.
After the role play, ask the trainees to point out specifics of what you did wrong and what good customer service would have looked like. Conclude by handing out a summary with bullet points on index cards and reminding trainees of the outstanding example of customer service you opened with; this will tie the whole presentation together. Be positive throughout the presentation; praise good answers and encourage participation. Make eye contact and smile. Practice your presentation as many times as you need until you are comfortable.
Suzanne Akerman began writing in She has worked as a consultant at Pacific Lutheran University's Writing Center and her works have been published in the creative arts journal "Saxifrage.
Tip Be positive throughout the presentation; praise good answers and encourage participation. Of particular benefit was the fact that it was geared towards us and issues which affect us. Experience training rekindles job satisfaction, pride in service, and eagerness to present with passion. Sometimes less is more. Learn how brief, strategic presentations can move mountains and friendly, organized service can impress customers.
Reduce mistakes, escalations, and price pressure. Use our free articles and posts on your website, in your newsletter, in the classroom, etc. Engage employees and meet your objectives with. What Are Your Objectives. Know What You Want?
ReadySetPresent (Customer Service PowerPoint Presentation Content): + PowerPoint presentation content slides. Knowing what your customer wants and needs is the number one factor to excellent customer service.
Before We Begin Customer Service Customer Service –– more art than sciencemore art than science Achieving the right state of mind PassioncanPassion cant’tbetaught be taught Create good feelings about working with you Every customer interaction is an opportunity Opinions formed quickly, are lasting (12/1 rule) Hard to achieve big changes in customer .
Find out tips to improve your customer service ratings. – A free PowerPoint PPT presentation (displayed as a Flash slide show) on howtomakeup.ga - id: 1c4dd-MDNjN. As a manager you may have noticed that your employees need some coaching in customer service skills. Your staff might be younger and not have much experience with customer service, or veterans who have fallen into some bad habits. Either way, good customer service is a highly effective method of retaining customers.
Develop and maintain customer service standards Plan good customer service. 3 Who are Customers? Definition of a customer Internal/external customers Presentation and Manner Does your Organisation have a policy on presentation? • Uniforms, badges, etc • Personal hygiene. When things go wrong, customer expectations tend to drop while fear and anger rise. Many service providers tend to avoid the issue, hiding from the damage, minimizing cost and shifting the blame to others.