Instructional Designer of courseware using Captivate 5. Developed online training courses. Specialty area is PeopleSoft database functionality. Conducted user interface and quality assurance review sessions with client Appellate Court Case Management. Curriculum development and deliverance of training for classroom presentation and elearning.
Create content and course documentation, instructional materials; develop knowledge information systems for various organizations. Developed call center procedures. Clients include those in the legal, telecom, technical, pharmaceutical and medical environments among others.
Occasionally develop documentation and training in Spanish. Developed and delivered instructional materials for medical and pharmaceutical staff.
The purpose of the software was to analyze and evaluate data and make appropriate and well-reasoned decisions to support federal, state and JCAHO regulations. Acted as Subject Matter Expert for database reports. Delivered training to employees for such hospital systems as Kaiser Permanente, Sutter Health, and the Veterans Administration.
Served as curriculum developer and trainer for implementation of PeopleSoft CRM call center software encompassing the areas of front office customer service and back office workflow. Translated client needs and expectations into a fully integrated eLearning training plan. Specifically supported FileMaker functionality and database disaster recovery. Established and maintained relationships with customers to ensure superior customer service and future sales.
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