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The most significant and major fundamental of the communication is that every person has a different kind of requirements and needs. The same communication behavior could never be established while dealing with employees. It is clear that the communication skills include proper listening, explaining to other, staying calm, talking very slow and understanding the gestures of others. Different service users might need diverse communication pattern in order to get satisfied and expected treatment.
The communication skills could definitely help in fulfilling the expectations of the service users. Incited residential home care the patients belong to various problems.
The individual should understand that old age people generally are more irritated and aggressive thus there is need of keeping patience while interacting with them.
Further, the old age people should get respect and empathy while communicating with them. On the contrary, the mental patients need more understanding of the gestures and reading the facial expressions. It could help in ensuring that the mentally challenged people can get equally quality treatment and there should not be any kind of discrimination on the ground of paying attention to them Moonie, The communication skill and its most basic principle include that the every service user should get equal and fair treatment so that their problems could be resolved.
In order to improve my service quality, there is a huge requirement of learning various languages as well. It is a most significant element that can help in building a positive relationship with the service users. Thus here the gestures and nonverbal communication skills are also required to be developed.
Here the listening skills include identification of problems and health challenges of the service users. Further, the most significant communication principles which are common for the entire service user is greeting them in a positive way, a smile on the face etc.
It gives confidence to service users and most importantly the stress could be minimized. Thus in this way these communication skills could be used properly and effectively within health and social care setting Collins, Review the methods of dealing with inappropriate interpersonal communication between individuals in health and social care setting.
The major method for dealing with inappropriate interpersonal communication is identifying the root cause of the problem.
If once the problems have been identified then it becomes easier to avoid the interpersonal communication. This method must be followed ineffective and stringent manner. In London, the English language is most common so the staff of residential home care should get effective training with respect to avoiding inappropriate interpersonal communication.
Further, the higher authorities can definitely make certain common code language for various gestures and signs used within the health and social care setting. The staff people should get training for these signs and code language as well. It could also be equally effective with a view of avoiding the situation like a misinterpretation.
The training could improve the knowledge level of employees with respect to the interpretation skills. Ahead the methods to dealing with inappropriate interpersonal communication include the arrangement of fun activities so that the staff people could come at the same platform. It is the most significant activity or method that can improve entire communication process within the organization Johnson and Stoskopf, Through fun activities, the stress and heat among the employees could be avoided.
It is very much effective in building the interpersonal relationship that could easily be avoided in ineffective interpersonal communication. Here the fun activities could be arranged for patients also.
It could help in building the positive relations with them. Ahead the managers and staff people could avoid the inappropriate interpersonal communication by arranging the conferences and meetings. The formal communication methods could be effective for the same. In meetings and conferences, the staff people could mention their problems and managers could take right kind of action in avoiding the problems.
Analyze the use of strategies that exist to support users of health and social care services with complex health needs. There are various strategies that can help the service users and residential home care as well in improving their service quality.
There is need of making alignment with the technological aspects in order to provide better services to health and service care users. The major strategy is that residential home care setting must use highly latest technology that can enable them to improve their treatment levels. The technologies like proper storage of information, providing the facilities etc. Other than this the strategy also includes the improvement in the communication process.
For the same purpose, the technology could be used along with traditional methods of communication. It could help immensely on the ground of supporting the health and service users Downs, Further to deal with the patients suffering from complex health needs the strategy of innovation could be effective. In this scenario, the residential home care must bring innovative types of machinery and types of equipment that can help patients in gaining support at very large scale.
This machinery and equipment provide chances of establishing proper communication between staff and service users. Other than above mentioned strategies there is a huge requirement of focusing upon the security aspects as well. The residential home care must provide appropriate security facilities to its users and staff people. Without adequate security, it is impossible to support the service users in health and social care setting. Thus, here the technological advancement, communication improvement, and innovation are the major strategies which are required to provide support to the health and service users Koprowska, Explain how the communication process is influenced by the values and cultures with the help of concrete examples from research.
The communication is directly associated with the values and cultures of individuals or of the organization. The values and cultures that have been inherited within the organization are highly responsible for the communication process.
If the values and cultures are not effective and positive than it could hamper the communication process at very large scale. The major example is that if the employees have their mindset regarding the social differences related to the caste, creed, gender, sex, religion etc. The individuals can get into the discriminatory activities.
Here two kinds of impacts over the communication process could be realized. One is that people can make their group based upon region or religion and second is that the discrimination towards single person could also take places. In both the situation the values and cultures and not properly inherited so it hampers the communication process. The discrimination is one of the major factors which influence the communication.
It must be avoided and should not be the part of values and cultures Kratz, Another example is related to reverence or respect. The value and culture must include the respect giving attitude and most importantly the environment of support must be fostered.
If the level of respect towards each another is very low then genuine communication process could never be established within the organization. It could create the sense of hatred, disrespect and hesitation as well. These examples indicate towards the impact of such aspects on the thought process of individuals.
Explain how current and past legislations, codes of practice impact on the communication process. There are various procedures and techniques that have been adopted by the health sector organizations in order to improve their communication process. It is something which gave them the confidence to focus on strong communication pattern which is ideal for the organization, staff people, and service users as well.
The major factor is related to the data protection act. This legislation is very much effective in focusing on effective communication between service users and health sector organizations Nothhaft, The information is stored at a very safe place so that the service users can communicate their details to the health and social care settings in an appropriate way. Further, the legislation related to sex and discrimination act is also something that put its impact at the communication process.
Now the companies have become more attentive towards the eradication of discrimination related issues. It is something that has provided a huge level of relaxation to employees who faced such situations at the office premises. The sex and discrimination act actually promote the equal working environment which is highly significant for the purpose of a positive communication process. Currently, the rules and regulations for the same are very much strict and it just affect the communication pattern at health and social care setting.
The codes of practices are also driven by these legislations and legal aspects Moss, Thus, in this way, these legislations and code of practices put its impact at the communication process. Analyze the effectiveness of how organizations policies and procedures promote good practices and what barriers they might create. The policies and procedures promote good communication practices in various ways. The policies are strict rules and regulations which are followed by organizations under the influence of legal environment.
Ahead the practices include the values and cultures of health and social care setting which they follow for the improvement in the current communication process. The policies actually make people ethical and responsible.
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Database of FREE health and social care essays - We have thousands of free essays across a wide range of subject areas. Sample health and social care essays! | Page Free Essay: Principles of Health and Social Care Practice Introduction This unit develops understanding of the values and principles that underpin the.